Envico Supported Living is committed to high-quality care. We take all feedback seriously — whether it is a concern, a complaint, or a compliment. This page explains how to raise a concern and what to expect from us.
We love hearing positive feedback about our staff and services. If a member of the team has gone above and beyond, please let us know — we share compliments with the whole team. Contact us at info@envicosl.co.uk.
Contact our Director by phone, email or in writing. We encourage you to raise any concerns informally first — most issues can be resolved quickly this way.
If you wish to make a formal complaint, submit it in writing (email or letter). We will acknowledge receipt within 3 working days.
Our Director will investigate your complaint thoroughly, speaking with relevant staff and reviewing records where appropriate.
You will receive a full written response within 28 calendar days of submitting your formal complaint. If more time is needed, we will inform you and agree a revised timescale.
If you remain dissatisfied after receiving our response, you have the right to escalate your complaint to the Care Quality Commission (CQC) or the Local Government Ombudsman.
3
Working Days
Acknowledgement of formal complaint
28
Calendar Days
Full written response
Phone
020 8797 9974The CQC is the independent regulator of health and social care in England. You can share concerns about a registered service directly with them.
If your complaint relates to a local authority commissioned service, the Ombudsman can investigate unresolved complaints.
If you need support making a complaint, an independent advocate can help you. POhWER provides free NHS and social care complaints advocacy across England.
